What device and browser should I be using for best results?
How do parents create an account?
How do Coaches and Administrators request access/create an account?
How can I recover my account email and/or password?
Can I still login if the email address on my account is no longer valid?
I have duplicate accounts, how can I merge multiple accounts?
How do I change the email address I login with?
How can I contact Customer Support?
Communication
How can I stop receiving emails from a previous school?
I am not receiving emails or text messages, how can I fix that?
System Updates/New Features
Injury Reports
May 29, 2020 Feature Updates
Athlete Registration Requirements
I'm having trouble uploading a physical or other file
Why won't my e-signature work?
How do I print off a physical to take to the doctor?
How do I pay my fees online?
Athlete Registrations
How do I begin a registration for a sport?
How do I move my registration from one school to another?
We changed schools. Do I have to create a new account to register at the new school?
Can parents register for all sports at once?
Where is the registration I started for my athlete?
How to Edit Active Custom Question Registration Requirements
How to Edit Active Admin Mark Complete Registration Requirements
Do I need to create a new account to register if my child attends a different school this year? The Logo from our old school is showing.
I registered my athlete for a sport, but the site is still saying they are not on any teams?
I registered my athlete for the wrong sport, how can I change it?
Why does it say "Inactive Registration"?
Athlete Information
My athlete's grade is wrong, how can a parent change their athlete's grade level in the system?
How can I update my athlete's Guardian Information?
How can I update my athlete's insurance information?
Why does my name appear in place of my athlete's name?
Athlete is an incoming freshman and does not have a Student ID?
My athlete's information has changed/appears incorrect, how can I update it?
Coach Information
How do coaches request access in order to work with rosters and manage their team and/or to access Coaches Management?
How do coaches request access to Coach Management in order to complete requirements?
What can Assistant Coaches do?
Why do I have a "Pending Approval" button on my account when I login?
School Administrator Functions
Can I delete an athlete?
How does an Administrator change an athlete's grade in the system? The athlete's registration has them in the wrong grade.
How does an Administrator change an athletes name on their profile? Their name is incorrect, or the Parents name is showing as the Athletes.
How to Edit and Create Fees
Managing Academic Eligibility
Why are there no documents for athletes to read and agree to?
Transfers
How do I upload a Proof of Address or other document required for a Transfer?
Is my 9th grader a transfer student? (Nevada)
NIAA Transfer Students - information for Parents and Athletes
NIAA Transfers - Two Proofs of Address can be added to Auto Complete Transfers
Why does my athlete's registration say Transfer Pending?
Academic All State
How do I do my athlete's academic all state application?
What are the Academic All State Deadlines for Utah?