Frequently Asked Questions

General Information

  • What device and browser should I be using for best results?
  • How can I contact Customer Support?
  • How do I merge multiple accounts?
  • How do I change the email address I login with?
  • How can I recover my login information?

Parent

  • How do I begin a registration for a sport?
  • My athlete's information has changed/appears incorrect, how can I update it?
  • We changed schools. Do I need to create a new account to register at the new school?
  • Why was my athlete's physical/other requirement rejected?
  • Why does my athlete's registration say, "Transfer Pending?"
  • I registered my athlete for the wrong sport.
  • Athlete is an incoming freshman and does not have a Student ID?
  • I'm having trouble uploading a file.
  • Not receiving emails from Coach
  • Not Receiving Texts from the Coach
  • Why does it say "pending approval" on the document I uploaded?

Physicals

  • How do I print off a physical to take to the doctor?
  • How do I upload my physical?

Search for Athletes, Staff. and Account Holders

  • How to Search for an Athlete

Register for a Sport

  • Can parents register for all sports at once?
  • We changed schools. Do I have to create a new account to register at the new school?
  • Where is the registration I started?

Athlete Information

  • How can I update my athlete's Guardian Information?
  • How can I update my athlete's insurance information?
  • I registered my athlete for a sport, but the site is still saying they are not on any teams?
  • My athlete's grade is wrong, how can a parent change their athlete's grade level in the system?
  • Why does my name appear in place of my athlete's name?

Coach Information

  • Athlete highlighted in red on online roster and does not show up on a printed roster.
  • Can I email my team through RMA?
  • How do I add athletes to an existing roster?
  • How do I print a Roster?
  • What can Assistant Coaches do?
  • Why do I have a "Pending Approval" button on my account when I login? I cannot access the site as a coach.

Uploading Documents

  • How do I upload a document for my athlete's registration?
  • How do I upload a Proof of Address or other document required for a Transfer?

E-signatures

  • Why won't my e-signature work?

Transfers (NIAA)

  • Is my 9th grader a transfer student? (Nevada)
  • NIAA Transfer Students - information for Parents and Athletes
  • NIAA Transfers - Two Proofs of Address can be added to Auto Complete Transfers
  • Why does my athlete's registration say Transfer Pending?

Coach

  • How do coaches request access in order to work with rosters and manage their team and/or to access Coaches Management?
  • How do coaches request access to Coach Management in order to complete requirements?
  • How does a Coach email or text the team?

System Updates/New Features

  • Injury Reports
  • May 29, 2020 Feature Updates

Adding New Registration Requirements

  • How to add a new Admin Mark Complete Registration Requirement
  • How to add a new Custom Question Registration Requirement for parents and athletes to answer
  • How to add a new Electronic Document Registration Requirement for parents and athletes to read and e-sign
  • How to add a new Physical Document Registration Requirement for parents and athletes to upload to the site

Editing Active Registration Requirements

  • How to Edit Active Custom Question Registration Requirements
  • How to Edit Active Admin Mark Complete Registration Requirements

School Administrator Functions

  • Can I delete an athlete?
  • Can I delete duplicate athletes?
  • How does an Administrator change an athlete's grade in the system? The athlete's registration has them in the wrong grade.
  • How to Edit and Create Fees
  • Managing Academic Eligibility
  • Why are there no documents for athletes to read and agree to?

Academic All State

  • How do I do my athlete's academic all state application?
  • What are the Academic All State Deadlines for Utah?

Email Athletes with Incomplete Registrations

  • Can I send an email to let athletes know their registration is incomplete?

Accounts

  • How do parents create an account?
  • How do coaches request access in order to work with rosters and manage their team?
  • How do Coaches and Administrators request access/create an account?
  • Can Administrators reset passwords?
  • Do I need to create another account if my child attends a different school this year? The Logo from our old school is showing.

Coaches Management Software - Coach Registrations

  • Do Coaching Registrations roll over from year to year? Can a school or district Admin create registrations for a coach?