Frequently Asked Questions

School Administrator Functions

  • What does Inactive Registration mean?
  • How does and Administrator change an athlete's grade in the system? The athlete's registration has them in the wrong grade.
  • Why are there no documents for athletes to read and agree to?

Coach Information

  • Athlete highlighted in red on online roster and does not show up on a printed roster.
  • Can I email my team through RMA?
  • How do I add athletes to an existing roster?
  • How do I print a Roster?
  • What can Assistant Coaches do?
  • Why do I have a "Pending Approval" button on my account when I login? I cannot access the site as a coach.

Accounts

  • Can Administrators reset passwords?
  • Do I need to create another account if my child attends a different school this year? The Logo from our old school is showing.
  • How can I add Coaches Management to my account? I do not have the Go To Portal button to access Coaches Management
  • How do Administrators request access/create an account?
  • How do coaches request access in order to work with rosters and manage their team?
  • How do I merge my accounts if we have created more than one account?
  • How do I switch between multiple types of accounts? (Administrator, coach, parent, etc.)
  • How do parents create an account?
  • Parent and/or Athlete have forgotten email and/or password they use to login with
  • What if my login email is no longer a valid email address?
  • Why is my old school Logo appearing on the Parent button when I login?

Mobile Devices

  • Can I use a mobile device such as a phone or ipad to register?

Register for a Sport

  • Can parents register for all sports at once?
  • How do I register my athlete for a sport?
  • I registered for the wrong sport or school year . What should I do?
  • What do I put for my student ID number if I do not have one?
  • Where is the registration I started?

Contact Customer Support

  • How can I contact Customer Support?

Athlete Information

  • How can I update my athlete's Guardian Information?
  • How can I update my athlete's insurance information?
  • I registered my athlete for a sport, but the site is still saying they are not on any teams?
  • My athlete's grade is wrong, how can a parent change their athlete's grade level in the system?
  • Why does my name appear in place of my athlete's name?

Academic All State

  • How do I do my athlete's academic all state application?
  • What are the Academic All State Deadlines for Utah?

Transfers

  • How do I fill out a transfer application for parents? (Nevada)
  • Is my 9th grader a transfer student? (Nevada)
  • Why do I need to/how do I fill out a subvarsity/hardship application? (Nevada)
  • Why does my athlete's registration say Transfer Pending?

Physicals

  • How do I print off a physical to take to the doctor?
  • How do I upload my physical?

Internet Browser

  • Which Internet Browser should I use?
  • Why does my screen appear jumbled? I cannot click on a button because it is hidden.

E-signatures

  • Why won't my e-signature work?